got111's Privacy Policy

Data Collection

got111 collects certain personal information in order to provide its services. This information is gathered from three main sources:

1.1 Information Provided Directly

When you fill out a registration form, make a deposit, or contact our support team, the information you voluntarily provide is collected, such as:

• Full name and date of birth
• Email address and mobile number
• Residential address
• National ID (NID) or passport number (for verification purposes)
• Payment method details (bKash, Nagad, Rocket, Upay)

1.2 Automatically Collected Information

When you use the got111 platform, certain information is collected automatically, such as:

• IP address and device type
• Browser type and version
• Date, time, and duration of site visits
• Details of pages viewed and links clicked
• Information from cookies and similar tracking technologies

1.3 Information Received from Third Parties

For identity verification or fraud prevention purposes, certain information about you may be collected from trusted third-party providers. Applicable laws and regulations are fully followed in such cases.

Purpose of Data Use

got111 uses collected information only for the following legitimate purposes:

• For creating and managing your account
• For processing deposits and withdrawals
• For identity verification and age confirmation (for users aged 21 and above only)
• For preventing fraud, money laundering, and other illegal activities
• For providing customer support — especially through our 24/7 live chat service
• For informing you about relevant promotions and bonus offers (with your consent)
• For improving platform quality and enhancing user experience
• For complying with applicable laws and regulations

Your information will not be used for any purpose beyond those stated above, and will not be sold to third parties.

Data Retention and Duration

got111 retains your information only for as long as necessary. Below is a summary of retention periods for different types of data:

Once the specified period has passed, data is securely deleted or anonymised.

Data Disclosure and Third Parties

got111 never sells or rents your personal information to third parties. However, information may be disclosed in the following limited circumstances:

4.1 Service Provider Partners

Information may be shared with trusted service providers for specific tasks such as payment processing (bKash, Nagad, Rocket, Upay), identity verification, or technical infrastructure support. These partners operate under strict confidentiality agreements and may use the information only for the designated purpose.

4.2 Legal Obligations

Information may be disclosed in response to a valid instruction or order from a Bangladesh court or government authority. In such circumstances we are legally required to comply, and it may not be possible to notify you in advance.

4.3 Fraud Prevention

Specific information may be shared with relevant organisations to protect platform security and prevent fraud or illegal activity.

4.4 Business Restructuring

In the event of a business restructuring, merger, or acquisition involving got111, your information may be transferred to the new entity, but the terms of this policy will continue to apply.

Data Security

got111 uses industry-standard security measures to keep your information secure:

• SSL Encryption: All data transmissions are protected by 256-bit SSL encryption.
• Secure Servers: Data is stored on secure, controlled servers with no unauthorised access.
• Two-Factor Authentication: Two-factor authentication (2FA) is available to protect your account.
• Regular Security Audits: Regular security audits are conducted to identify potential vulnerabilities.
• Access Controls: Only authorised staff can access your information, and only to the extent required.

However, transmitting information over the internet is not completely secure. While we ensure the highest level of protection, complete guarantees against cyber attacks cannot be given. You will be notified promptly in the event of any security incident.

Cookies Policy

The got111 platform uses cookies and similar tracking technologies. These come in three types:

6.1 Essential Cookies

These cookies are essential for the core functionality of the site — such as maintaining login sessions and keeping security features active. They cannot be disabled.

6.2 Functionality Cookies

These cookies are used to remember your preferred language, theme, or other personalised settings. Disabling them may make some features unavailable.

6.3 Analytics Cookies

These cookies collect information to help us understand how users use the site. This information is analysed in aggregated and anonymous form and is used to improve site quality.

You can manage and delete cookies through your browser settings. However, disabling cookies may mean that some features of the site do not work correctly.

Your Rights

As a registered user of the got111 platform, you have the following rights:

• Right of Access: You can request to know what information got111 holds about you.
• Right to Rectification: You can request the correction of inaccurate or incomplete information.
• Right to Erasure: Except where legal obligations apply, you can request the deletion of your information in certain circumstances.
• Right to Restrict Processing: You can object to the processing of your information in certain circumstances.
• Right to Data Portability: You can request your information in a structured, machine-readable format.
• Right to Withdraw Consent: You can withdraw consent given for marketing communications at any time.

To exercise these rights, contact our support team via 24/7 live chat or by email at [email protected]. We will endeavour to respond within 30 business days of receiving your request.

Protection of Minors

The got111 platform is for users aged 21 and above only. We do not intentionally collect any personal information from minors.

Providing a date of birth at registration is mandatory, and age is confirmed during the identity verification process. If we become aware that information has been collected from a minor, the relevant account will be closed immediately and that information will be deleted.

If a parent or guardian suspects that their minor child has registered on the got111 platform, please contact us immediately.

International Data Transfers

got111's servers and service infrastructure may be located in various countries. Your information may be transferred outside Bangladesh. In such cases, the following assurances are given:

• Data transfers will be made only for the purposes described in this privacy policy.
• Appropriate security measures will be ensured for each transfer.
• International service providers operate under strict data protection agreements.

Policy Changes

got111 reserves the right to update this privacy policy from time to time. If any significant changes are made:

• A notice will be published in a prominently visible location on the site.
• Registered users will be informed by email.
• The effective date of the revised policy will be clearly stated.

Continued use of the site after changes have been made will indicate that you have accepted the updated policy. You are advised to visit this page regularly.

Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Live Chat: 24/7 support available in Bengali.
• Email: [email protected]

We take every privacy-related request seriously and are committed to providing a resolution as quickly as possible.